1. Preparation for Packing

• Order Review:
  • Pharmacists or trained staff verify the order to ensure that the right medicines, quantities, and formulations match the validated prescription or customer’s request.
  • Any special handling requirements (e.g., refrigeration for insulin) are noted for compliance during packing.
• Segregation of Medicines:
  • Separate prescription-only medicines from over-the-counter (OTC) medicines for clarity and organization.
  • Place liquids, tablets, capsules, and other formulations in distinct groups to avoid confusion or damage.

2. Secure Packing of Medicines

• Primary Packaging:
  • Use appropriate packaging for each type of medicine:
    • Tablets/Capsules: Secure them in blister packs or airtight containers.
    • Liquids/Syrups: Ensure bottles are sealed with tamper-proof caps and wrapped to prevent leakage.
    • Injections/Vials: Place them in protective sleeves or bubble wrap to prevent breakage.
    • Sensitive Medicines: Use cold packs or insulated containers for temperature-sensitive items.
• Hygiene Measures:
  • Staff wear gloves and follow strict hygiene protocols to avoid contamination.
  • Ensure that the packing station is sanitized and clutter-free.
• Order Consolidation:
  • All items in the order are grouped together and double-checked against the order list.
  • Ensure fragile items are placed securely in the package to avoid damage during transit.

3. Labeling Medicines with Clear Instructions

• Medicine Labeling:
  • Each medicine is labeled with:
    • Name of the medicine and dosage.
    • Frequency of use (e.g., “Take 1 tablet twice daily after meals”).
    • Storage instructions (e.g., “Store in a cool, dry place” or “Keep refrigerated”).
    • Expiry date and manufacturing date.
    • Batch number for traceability.
• Customer-Specific Notes:
  • Include patient-specific instructions, such as:
    • “For external use only” for ointments.
    • “Do not consume alcohol while taking this medication.”
    • Instructions for mixing powders or diluting syrups, if applicable.
• Contact Information:
  • Add the pharmacy’s contact details for any follow-up questions or clarifications.

4. Final Packaging

• Outer Packaging:
  • Place all items in a sturdy, tamper-proof bag or box.
  • Use padding (e.g., bubble wrap) to ensure items remain intact during transit.
  • Seal the package securely to prevent tampering or accidental opening.
• Shipping Label:
  • Attach a clear, legible shipping label with:
    • Customer’s name and delivery address.
    • Order number for tracking.
    • Any special handling instructions (e.g., “Handle with care” or “Keep refrigerated”).

5. Quality Check and Handover for Delivery

• Final Verification:
  • A pharmacist or trained staff member conducts a final check to ensure all items are correct, labeled, and packed securely.
  • Document the packed items in the system for record-keeping and tracking.
• Handover:
  • The package is handed over to the delivery team with specific instructions for handling, especially for sensitive or fragile medicines.