- Order Placement
- Customers can place their orders through multiple channels such as phone calls, mobile apps, or the pharmacy’s website for convenience.
- For prescription medicines, customers are required to upload a clear image of the prescription or present it to the delivery agent during order fulfillment.
- Non-prescription or OTC orders can be placed directly by selecting from the available product list.
- Prescription Validation
- Upon receiving an order, pharmacists carefully review any prescriptions provided to ensure they meet legal and medical standards.
- In case of any discrepancies or unclear information, the customer is contacted for clarification.
- Orders without valid prescriptions for restricted medicines are flagged, and customers are informed of the requirement.
- Order Processing and Packaging
- Once the prescription is validated, the medicines are picked, verified, and packed securely in tamper-proof packaging to ensure safety and hygiene.
- Each package includes labeled medicines with clear usage instructions, expiry dates, and pharmacist-approved notes on dosages.
- In case of sensitive medicines (e.g., insulin, injections), cold storage requirements are met during packaging and transit.
- Delivery Coordination
- Delivery agents are assigned based on the customer’s location, ensuring the fastest delivery route.
- Customers receive real-time updates on order status, including the estimated delivery time, through SMS, app notifications, or email.
- Delivery agents are trained to handle medicines with care and to assist customers with any queries about the order.
- Payment and Order Completion
- Customers can opt for multiple payment options, including cash on delivery, online payments, or UPI transfers.
- Upon delivery, customers verify the order and can address any discrepancies immediately.
- Feedback is encouraged post-delivery to improve the service and ensure customer satisfaction.
- Follow-Up Support
- The pharmacy provides ongoing support for refills or related queries via the same order channels.
- Customers are also reminded of prescription refills or upcoming needs based on their purchase history.
